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Frequently Asked Questions

GENERAL FAQ

Q: How do I get ZÜPA NOMA on the shelves of my favorite, local store?

A: What a great question! Visit the customer service desk at your local store and request to speak to the person in charge. Kindly suggest they reach out to our sales team, who can be contacted at wholesale@drinkzupa.com.

Q:  Why don’t you use glass bottles? Are your plastic bottles BPA-free?

A: Interestingly, plastic is a better choice for us than glass for the following reasons:

  • Plastic uses considerably less energy than glass to be recycled.
  • It is dramatically lighter than other bottle options, which means less fuel is used to create and deliver each bottle.
  • Our method of ensuring that the product is safe from bacteria is called Cold Pressure, or HPP. This FDA approved method of pasteurization can only be done in a plastic container!

All ZÜPA NOMA bottles are 100% BPA free and made from PET #1 Plastic. We chose this plastic for our fantastically healthy soups because it’s been approved by the FDA as well as numerous third party, non-profit organizations such as the International Life Sciences Institute and Breastcancer.org. Please remember that this plastic is safe for a one-time use only and that you should throw it in the blue bin when you finish sipping!

Q: Where does your produce come from?

A: It is economically, environmentally, and logistically advantageous for us to source our ingredients from as close to home (California!) as possible. That said, seasonal availability and other supply chain factors sometimes limit our ability to purchase exclusively from California farms. We would LOVE to have a more in depth conversation with you about this. If at any point you want to know where each and every one of our ingredients is being sourced from, please PLEASE reach out to us at: hello@drinkzupa.com!

Q: How many calories are in a soup?

A: For a 12 oz. serving, our soups range from approximately 70-150 calories. Remember, not all calories are created equal and ours come 100% from veggies!

Q: I have allergies. Can I still consume ZÜPA NOMA?

A: All of our organic soups are:

* Gluten-free

*  Dairy-free

* Additive-free

* 100% vegan

Please be advised that our soups are prepared & packaged in a location and using equipment that is also used to manufacture products that contain nuts. Although we operate with best practices, the chance for cross contamination, though minimal, is possible. We encourage you to always reach out to us with specific questions and we insist that you err on the side of safety! Here’s that email address, one more time: hello@drinkzupa.com.

Q: Are your soups kosher?

A: The ingredients of ZÜPA NOMA’S certified organic, blended soups are completely Kosher! That said, our finished products are not Certified Kosher nor are our production facilities.

Q: Can my child drink ZÜPA NOMA?

A: Absolutely! Our certified organic soups are a great addition to you or your child’s daily routine and are an excellent alternative to sugary drinks, heat-pasteurized juices, or other unhealthy, on-the-go meal options.

Q: How long do your soups last?

A: Since ZÜPA NOMA is comprised entirely of cold-pressured, certified organic vegetables and superfoods, we recommend you sip your soup by the best by date on the bottle for maximum freshness and nutritional value! Once you pop that top, though we find it unlikely you won’t finish the bottle in one sitting, make sure to consume the remainder within 14 days of opening.

Q: How do I store my soups?

A: Soups need to be refrigerated immediately upon receipt to remain properly temperature controlled AND safe to consume. Additionally, if soups are left unrefrigerated & do not remain cold, they will begin to ferment and rapidly lose nutritional value and taste.

Q: Can I freeze the soups?

If for some reason you’re unable to sip your soup as quickly as you’d like, freezing is definitely an option! We recommend unscrewing the lids and pouring a little of the liquid out to account for expansion of the soup during the freezing process. When ready to consume, the USDA recommends defrosting in the fridge as the safest method, though it takes up to 24 hours! Once your soup is entirely thawed, shake well and enjoy! Please be sure to consume entirely within three days of defrosting & please note that freezing a second time is not recommended for food safety reasons. Also, please be aware that the texture and appearance of the soup may change after freezing!

Q: How does HPP work?

A: HPP is an external process – meaning the raw, final product remains untouched! Picture this: after the soup is bottled, the bottles are placed into a pressure chamber filled with cool water for approximately 60 to 120 seconds. They are subjected to elevated pressures (the equivalent of being submerged 20 miles beneath the ocean floor) from all directions to the outside of the bottle, starving off oxygen and inactivating harmful, pathogenic bacteria without compromising the integrity of the product from a taste or nutritional standpoint. Pretty cool, huh? Pun fully intended…

Q: Why is HPP different than “heat pasteurization”?

A: Terms such as “Heat” pasteurization, “flash,” or “gently pasteurized” all refer to the traditional use of thermal technology to achieve microbial inactivation. In other words, products are cooked to kill bacteria and extend shelf-life! We take issue with these processes because they kill a lot of the “good” stuff along with the bad – minerals, live enzymes, vitamins, and phytochemicals are all compromised when you heat fresh food whereas HPP effectively kills harmful microorganisms while maintaining the nutrient-dense integrity of a raw food!

Q: Are your soups raw?

A: ZÜPA NOMA is technically not a raw product, as it undergoes the HPP process described above to inactivate any potentially harmful bacteria.

That being said, because HPP is not a thermal process – meaning ZÜPA NOMA is never heated – it mitigates any risks associated with consuming completely raw items, while not compromising the nutritional integrity of our whole, raw, organic vegetables by cooking them. We think this is really the best way to deliver a nutritionally superior, delicious and safe product!

SHIPPING FAQ

Q: Do you ship nationally? Internationally? 

A: Yes & No! We ship all of our certified organic soups all over the country via FedEx 2Day in insulated coolers with gel ice packs. We hope to ship internationally in the future, but due to the temperature sensitivity of the product we are unable to accommodate those orders at this time. Our full Shipping Policy is outlined below!

Q: What is your Shipping Policy & when will my order arrive?

A: We ship all of our soups via FedEx 2Day but if you’re in California, you might receive your shipment a little sooner than we’ve outlined below! Order cutoff is 2 pm PST and all orders received after that time will be addressed the following business day.

  • Orders placed on Monday by 2 pm PST: Earliest delivery will be Thursday (same week).
  • Orders placed Monday after 2 pm PST through Tuesday by 2 pm PST: Earliest delivery will be Friday (same week).
  • Orders placed Tuesday after 2 pm PST through Thursday 2 pm PST: Earliest delivery will be Wednesday (following week).
  • Orders placed Thursday after 2 pm PST through Sunday by Midnight PST: Earliest delivery will be Thursday (following week).

As always, if you have any questions or concerns about your order, our process, or the timing of it all, please send us a note: hello@drinkzupa.com

 

SUBSCRIPTION FAQ

Q: How do I cancel my subscription?

A: You can cancel your subscription at any time by emailing us at cancel@drinkzupa.com. Please note that you’ll need to cancel at least 5 days before your next payment is due to avoid being charged for that shipment

Q: Can I swap soups in my subscription?

A: At this time we do not allow substitutions on subscriptions. If you would like to modify an existing subscription, please cancel and place a new order.

Q: When will I be billed for my subscription?

A: Your next billing date can be found by logging into your account on drinkzupa.com and accessing the “My Subscriptions” section.

Q: What happens if I need to change my shipping or billing address?

A: Log in to your account and access the “My Addresses” section and click the “edit” button which will allow you to modify either address.

Q: How do I skip a delivery? Do I need to cancel my subscription if I go on vacation or can I just put my account on ‘pause’?

 A: If you are traveling and need to skip a delivery (or a few), you can easily do so! From our homepage, click ‘My Account’ (that little person-shaped icon in the top right corner) and you’ll be taken to your account page from which you can then click on ‘Subscriptions’ on the left side of the page. You’ll be able to see your last payment, your next payment, and you’ll see a number of options including ‘Suspend’. You’re able to suspend your payment for up to three weeks – anything beyond that, you’ll have to cancel your account and re-subscribe.

Q: How far in advance do I need to suspend my account in order to avoid being charged for the next delivery?

A: You have to suspend your account 5 days before your next payment is due.

Q: What if I have other questions?

A: Your questions are welcome and encouraged! Email us at hello@drinkzupa.com and we’ll get back to you before you know it.

 

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