FAQ

GENERAL FAQ

Q: Is ZÜPA NOMA shelf-stable?

A: No — ZÜPA NOMA is a perishable product, and must be kept chilled in storage at all times. If the soups stay unrefrigerated, they will begin to ferment and rapidly lose nutritional value and taste. With that being said, we understand that life happens — and if you do leave it unrefrigerated for a couple of hours, there's no need to worry!

Q: My soup took longer than two days to arrive — should I be worried?

A: Our gel packs, bottles, and liners are designed to keep the soups chilled for up to 60 hours after transit and delivery — so, as long as they were cool to the touch, and you've placed them in the fridge shortly after, they are still ready-to-sip! However, we also advise that you err on the side of caution, and do what you feel is best.

Q: Can I heat the soups?

A: While our soups are intended to be sipped chilled, you can absolutely empty them from their bottles & heat them gently in a saucepan over medium-low heat. In a rush? Pour into a microwave-safe container and heat for approximately 40 seconds (or until warm to the touch).

Q: Can I freeze the soups?

A: While we don’t recommend freezing your soups (since the texture and taste can change once thawed), it’s definitely an option if you’re in a pinch. We do recommend unscrewing the lids and pouring a little of the liquid out to account for expansion of the soup during the freezing process. When ready to consume, the USDA recommends defrosting in the fridge as the safest method, though it takes up to 24 hours. Once your soup is entirely thawed, shake well and enjoy! Please be sure to consume entirely within three days of defrosting & please note that freezing a second time is not recommended for food safety reasons.

Q: What is your return policy?

A: All sales of ZÜPA NOMA are final. Since our soups are perishable, we are unable to resell any bottles once they’ve shipped out from our warehouse and additionally, we are very careful about food safety and cannot vouch for the products having been kept at the right temperature range during transit back to us. If this is a matter of your ZÜPA being damaged in transit, please email us at [email protected] with documentation of the issue and we’ll be happy to work with you to find a solution.

If you’ve tried one or two flavors that just don’t suit your palate, we’d love for you to try all the soups in your order, as they are each quite different! Alternatively, please share any remaining flavors with family or friends who may be interested in our nutritious, drinkable veggies.

Q: Why don’t you use glass bottles? Are your plastic bottles BPA-free?

A: All ZÜPA NOMA bottles are 100% BPA free and made from PET #1 Plastic. We chose this plastic for our fantastically healthy soups because it’s been approved by the FDA as well as numerous third party, non-profit organizations such as the International Life Sciences Institute and Breastcancer.org. Please remember that this plastic is safe for a one-time use only and that you should throw it in the blue bin when you finish sipping!

Interestingly, plastic is also a better choice for us than glass for the following reasons:

• Plastic uses considerably less energy than glass to be recycled.
• It is dramatically lighter than other bottle options, which means less fuel is used to create and deliver each bottle.
• Our method of ensuring that the product is safe from bacteria is called Cold Pressure, or HPP. This FDA approved method of pasteurization can only be done in a plastic container!

Q: Where does your produce come from?

A: It is economically, environmentally, and logistically advantageous for us to source our ingredients from as close to home (California!) as possible. That said, seasonal availability and other supply chain factors sometimes limit our ability to purchase exclusively from California farms. We would love to have a more in depth conversation with you about this. If at any point you want to know where each and every one of our ingredients is being sourced from, please reach out to us at: [email protected]!

Q: How many calories are in a soup?

A: For a 12 oz. serving, our soups range from approximately 60-150 calories. Remember, not all calories are created equal and ours come 100% from veggies and superfoods!

Q: Is ZÜPA NOMA compliant with my dietary needs?

A: ZÜPA NOMA soups are a great way to get your daily recommended servings of veggies — while being high in fiber, low in sugar, certified organic, and packed with powerhouse nutrients. In addition to being Whole30 Approved, all of our soups are also:

• Dairy-free
• Gluten-free
• Soy and corn-free
• Preservative and additive-free
• Kosher compliant
• Keto friendly (please check the nutritional information of each soup based on your specific macronutrient guidelines)

Please be advised that our soups are prepared & packaged in a location that is also used to manufacture products that contain nuts, and our limited edition Cauliflower Cashew flavor does contain nuts. Several of our flavors also contain seeds, and our limited edition #CollagenCollaborations do include collagen from grass-fed bovine and are therefore not vegan. Although we operate with best practices, the chance for cross-contamination, though minimal, is possible. We encourage you to always reach out to us with specific questions, and we insist that you err on the side of safety! Here’s that email address, one more time: [email protected].

Q: Are your soups kosher?

A: The ingredients of ZÜPA NOMA’S certified organic, blended soups are completely Kosher! That said, our finished products are not Certified Kosher nor are our production facilities.

Q: Can my child drink ZÜPA NOMA?

A: Absolutely! Our certified organic soups are a great addition to you or your child’s daily routine and are an excellent alternative to sugary drinks, heat-pasteurized juices, or other unhealthy, on-the-go meal options.

Q: How long do your soups last?

A: Since ZÜPA NOMA is comprised entirely of cold-pressured, certified organic vegetables and superfoods, we recommend you sip your soup by the best by date on the bottle for maximum freshness and nutritional value! Once you pop that top, though we find it unlikely you won’t finish the bottle in one sitting, make sure to consume the remainder within 14 days of opening.

Q: How does HPP work?

A: HPP is an external process – meaning the raw, final product remains untouched! Picture this: after the soup is bottled, the bottles are placed into a pressure chamber filled with cool water for approximately 60 to 120 seconds. They are subjected to elevated pressures (the equivalent of being submerged 20 miles beneath the ocean floor) from all directions to the outside of the bottle, starving off oxygen and inactivating harmful, pathogenic bacteria without compromising the integrity of the product from a taste or nutritional standpoint. Pretty cool, huh? Pun fully intended…

Q: Why is HPP different than “heat pasteurization”?

A: Terms such as “Heat” pasteurization, “flash,” or “gently pasteurized” all refer to the traditional use of thermal technology to achieve microbial inactivation. In other words, products are cooked to kill bacteria and extend shelf-life! We take issue with these processes because they kill a lot of the “good” stuff along with the bad – minerals, live enzymes, vitamins, and phytochemicals are all compromised when you heat fresh food whereas HPP effectively kills harmful microorganisms while maintaining the nutrient-dense integrity of a raw food!

Q: Are your soups raw?

A: ZÜPA NOMA is technically not a raw product, as it undergoes the HPP process described above to inactivate any potentially harmful bacteria.

That being said, because HPP is not a thermal process – meaning ZÜPA NOMA is never heated – it mitigates any risks associated with consuming completely raw items, while not compromising the nutritional integrity of our whole, organic vegetables by cooking them. We think this is really the best way to deliver a nutritionally superior, delicious and safe product!

Q: How do I get ZÜPA NOMA on the shelves of my favorite, local store?

A: What a great question! Visit the customer service desk at your local store and request to speak to the person in charge. Kindly suggest they reach out to our sales team, who can be contacted at [email protected].

SHIPPING FAQ

Q: Do you ship nationally? Internationally?

A: Yes & No! We ship all of our certified organic soups all over the country via FedEx 2Day in insulated coolers with gel ice packs. We hope to ship internationally in the future, but due to the temperature sensitivity of the product we are unable to accommodate those orders at this time. Our full Shipping Policy is outlined below!

Q: What is your Shipping Policy & when will my order arrive?

A: We ship all of our soups via FedEx 2Day on Monday, Tuesday, and Wednesday — so your order will always arrive within a week of placing a request, regardless of your location in the country – please see specifics below. We also encourage you to check your FedEx tracking number, which we always send in your shipping confirmation. From there, you can view information about the location and status of your package, all in real time. Depending on where in the country you’re located, your package could even arrive a day early (yay)!

• Orders placed 6am Wednesday to midnight Friday will ship FedEx 2Day on Monday mornings
• Orders placed midnight Friday to 6am Monday will ship FedEx 2Day Tuesday mornings
• Orders placed 6am Monday to 6am Wednesday will ship FedEx 2Day Wednesday mornings

As always, if you have any questions or concerns about your order, our process, or the timing of it all, please send us a note: [email protected].

SUBSCRIPTION FAQ

Q: How do I cancel my subscription?

A: To cancel your subscription, log into your Customer Portal — located on the upper right-hand corner of the page. Click the 'Subscriptions' tab, then select the 'cancel' option next to the bundles you no longer wish to receive. Please note that you will need to make these changes at least five days before your next scheduled renewal, in order to avoid being charged for the shipment.

Q: Can I change the product mix in my subscription?

A: Short answer: Yes! :)

Longer answer: To change products in your subscription, click the Subscription tab in your customer portal, then edit the frequency and number of the products you would like to receive. To add products to your subscription, you will need to cancel and create a new subscription — however, we are currently working to resolve this issue for the (very) near future!

Q: When will I be billed for my subscription?

A: You can view your next scheduled billing date by visiting the Order History tab on your customer portal.

Q: What happens if I need to change my shipping address?

A: To change your shipping address, click on the "Manage Addresses" tab in your customer portal, then click "Edit" next to the address you would like to change. Enter your details, then click "Enter" to confirm the changes. Please note that this will not affect the billing address and that you will need to change those details separately — see below.

Q: What happens if I need to change my billing address?

A: To change your billing address, click on the "Billing Information" tab in your customer portal. You can then update the details to reflect any required changes.

Q: How do I skip a delivery? Do I need to cancel my subscription if I go on vacation or can I just put my account on ‘pause’?

A: Nope! :) If you are traveling, or just want to skip a delivery, click on "Manage Subscriptions" in the customer portal, then click "Skip" to postpone the next order.

Q: How far in advance do I need to suspend my account in order to avoid being charged for the next delivery?

A: You will need to suspend your account 5 days before your next payment is due.

Q: What if I have other questions?

A: Lettuce talk! ;) Email us at [email protected] and we’ll get back to you before you know it.