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ENJOY OUR SUPER CONVENIENT SUPERFOOD SUBSCRIPTION SERVICE AND SAVE 10% EVERY TIME


WHY SUBSCRIBE

Whether you’re looking for approved options to power through your Whole30, are following our Superfood Souping plan, or simply like to make a #soupswap a day, subscribing is the easiest, most cost-effective way to get deliveries of your favorite soups.

HOW IT WORKS

  • Choose the bundle of your choice — or, build your own custom mix.
  • Select "Subscribe Now", then choose your preferred reoccurrence -- from bi-weekly, monthly, or bi-monthly.
  • Proceed to check-out – your 10% discount will automatically be applied to each shipment

SUBSCRIPTION FAQ

  

Q: How do I cancel my subscription?

A:  To cancel your subscription, log into your Customer Portal — located on the upper right-hand corner of the page. Click the 'Subscriptions' tab, then select the 'cancel' option next to the bundles you no longer wish to receive. Please note that you will need to make these changes at least five days before your next scheduled renewal, in order to avoid being charged for the shipment.


Q: 
Can I edit products in my subscription?

A: Short answer: Yes! :)

Longer answer: To change products in your subscription, click the Subscription tab in your customer portal, then edit the frequency and number of the products you would like to receive.  To add products to your subscription, you will need to cancel and create a new subscription — however, we are currently working to resolve this issue for the (very) near future! :)


Q: When will I be billed for my subscription?

A:  You can view your next scheduled billing date by visiting the Order History tab on your customer portal.


Q: What happens if I need to change my shipping address?

A:  To change your shipping address, click on the "Manage Addresses" tab in your customer portal, then click "Edit" next to the address you would like to change. Enter your details, then click "Enter" to confirm the changes. Please note that this will not affect the billing address and that you will need to change those details separately — see below.

 

Q: What happens if I need to change my billing address?

A:  To change your billing address, click on the "Billing Information" tab in your customer portal.  You can then update the details to reflect any required changes.

 

Q: How do I skip a delivery? Do I need to cancel my subscription if I go on vacation or can I just put my account on ‘pause’?

A:  Nope! :) If you are traveling, or just want to skip a delivery, click on "Manage Subscriptions" in the customer portal, then click "Skip" to postpone the next order.

 

Q: How far in advance do I need to suspend my account in order to avoid being charged for the next delivery?

A: You will need to suspend your account 5 days before your next payment is due.


Q: What if I have other questions?

A: Lettuce talk! ;) Email us at hello@drinkzupa.com and we’ll get back to you before you know it.

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